Verily Experience

Product Program Management for Clinical Research Platform at Alphabet

Company
Verily (Alphabet)
Role
Product Program Manager
Duration
Jun 2021 - Mar 2023
Platform
Clinical Studies Platform

The Context

Verily's Clinical Research Platform

Verily develops enterprise technology solutions that enable pharmaceutical companies and research institutions to conduct clinical studies more efficiently. The platform supports complex research protocols across therapeutic areas including cardiovascular health, sleep disorders, and ADHD studies.

Program Management Role

I managed regulatory compliance processes, cross-functional coordination, and product development workflows for a multi-product clinical studies platform serving major pharmaceutical clients and hundreds of thousands of research participants.

Enterprise Healthcare Technology

This role provided comprehensive exposure to enterprise software development processes, regulatory compliance frameworks, and large-scale product operations within Alphabet's healthcare technology division.

Core Responsibilities

Regulatory Compliance Management

  • Managed product requirement documentation for FDA and healthcare compliance standards
  • Coordinated document quality control processes between product and testing teams
  • Ensured all software updates adhered to clinical research regulatory requirements
  • Developed process improvements to streamline compliance documentation workflows

Cross-Functional Program Management

  • Coordinated product development across 19 engineering and product teams spanning Android, iOS, web, and backend systems
  • Managed release processes for clinical site tools, participant mobile apps, and administrative portals
  • Led organizational migration from Google's Buganizer to standardized enterprise project management systems
  • Facilitated weekly coordination meetings and quarterly planning cycles across 250+ person organization

Product Development & Delivery

  • Delivered participant identity verification feature reducing onboarding drop-off rates for clinical study enrollment
  • Coordinated product specifications between engineering teams and senior UX designers
  • Managed testing protocols with quality assurance engineers ensuring regulatory compliance
  • Supported platform serving major pharmaceutical clients including Pfizer across multiple therapeutic areas

Process Optimization & Root Cause Analysis

  • Applied systematic root cause analysis to identify bottlenecks in cross-functional workflows
  • Conducted organizational analysis to identify operational efficiency opportunities
  • Designed standardized templates for cross-functional issue tracking, reducing resolution time
  • Established communication frameworks improving engineering incident response protocols

Impact & Professional Development

600K+
Clinical study participants supported by platform improvements

Technical & Operational Excellence

  • Mastered regulated software development lifecycle including FDA compliance documentation and change control
  • Developed expertise in enterprise product management tools including Jira, roadmap planning, and stakeholder reporting
  • Applied root cause analysis methodology to diagnose and resolve cross-functional workflow bottlenecks
  • Created systematic approaches to process improvement reducing manual documentation overhead by identifying automation opportunities

Measurable Business Impact

  • Enhanced participant experience through streamlined identity verification processes
  • Optimized regulatory compliance workflows reducing development cycle friction
  • Improved organizational efficiency through systematic cross-team coordination
  • Maintained platform reliability standards for critical clinical research operations

Strategic & Organizational Insights

  • Conducted root cause analysis identifying organizational inefficiencies across product portfolio management
  • Developed understanding of strategic alignment challenges between leadership vision and execution teams
  • Gained experience navigating complex stakeholder environments including clinical, regulatory, and engineering teams
  • Built expertise in healthcare technology regulatory landscape and compliance requirements

Career Advancement & Foundation

  • Successfully transitioned from biomedical engineering to enterprise software product management
  • Established working relationships with senior engineering and product leadership
  • Developed systematic approach to process optimization and automation strategy
  • Gained experience operating within Alphabet's enterprise technology division

Key Achievement

Applied systematic root cause analysis to identify organizational inefficiencies and process improvement opportunities, developing strategic thinking skills that inform effective product and program management decisions.

Professional Development & Strategic Insights

Regulatory excellence drives sustainable innovation
Healthcare technology requires rigorous compliance frameworks that prioritize patient safety and research integrity. Effective regulatory processes enable rather than hinder innovation when properly designed and implemented.
Cross-functional excellence requires systematic relationship building
Successful program management depends on understanding stakeholder constraints, establishing trust through consistent delivery, and creating frameworks that enhance rather than complicate existing workflows.
Process optimization creates multiplicative organizational value
Strategic improvements to operational workflows generate compounding returns across teams and projects. Systematic identification and resolution of process inefficiencies enables significant scale and quality improvements.
Root cause analysis reveals opportunities for strategic improvement
Systematic analysis of operational inefficiencies can uncover deeper organizational dynamics and improvement opportunities. This analytical approach provides valuable insights for strategic decision-making and process optimization.
Enterprise scale demands systematic operational excellence
Large-scale technology operations require sophisticated coordination mechanisms and quality standards. Success at enterprise scale necessitates balancing development velocity with reliability, compliance, and user experience requirements.